Terms and Conditions

Welcome to Waller BMX. These Terms & Conditions apply to all purchases made through Waller BMX, whether online, in-store, via phone, email, social media, or Cycle Scheme providers.

By placing an order, paying a deposit, or using this website, you agree to the Terms & Conditions outlined below.

Waller BMX reserves the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will apply to future orders only.

If you have any questions before placing an order, please contact us at sales@wallerbmx.co.uk.

Delivery Information

UK delivery options are shown at checkout and depend on stock availability and delivery location.

Delivery estimates are provided as guidelines only and are not guaranteed. Waller BMX is not responsible for delays caused by:

  • Couriers

  • Suppliers

  • Customs clearance

  • Weather

  • Industrial action

  • Circumstances outside of our control

Risk passes to the customer once delivery has been confirmed by the courier.

Customers are responsible for ensuring shipping addresses are correct before completing checkout.

Orders returned to Waller BMX due to incorrect addresses or refused deliveries may incur additional shipping, handling, and return charges.

Product Availability & Supplier Stock

Stock availability shown on the website may occasionally differ from actual supplier or in-store stock due to stock delays, supplier changes, or inventory errors.

Waller BMX reserves the right to:

  • Cancel orders for unavailable items

  • Offer alternatives

  • Refund unavailable products

  • Refuse orders where pricing or product information has been published incorrectly

Some items listed as:

  • "Available 2-4 Days"

  • "Available 2-6 Days"

  • "Special Order"

may need to be ordered directly from suppliers specifically for your order.

Deposits, Special Orders & Cycle Scheme Orders

Deposits taken by Waller BMX are used to secure products, reserve stock, and/or place supplier orders on behalf of customers.

Deposits are not automatically refundable once Waller BMX has committed to ordering goods, reserving stock, or beginning work on an order.

For Cycle Scheme purchases:

  • Deposits are only refundable once the Cycle Scheme voucher has been successfully issued, presented, and the order has been fully completed through the scheme.

  • The deposit amount is deducted from the final balance once the order is completed using the Cycle Scheme voucher.

If a Cycle Scheme application is:

  • Refused

  • Cancelled

  • Withdrawn

  • Delayed beyond a reasonable period

  • Or not completed after Waller BMX has already ordered or reserved stock

Waller BMX reserves the right to retain part or all of the deposit to cover costs already incurred.

Special-order cancellations may be subject to deductions including:

  • Supplier restocking fees (minimum 10%)

  • Supplier return carriage charges

  • Shipping charges

  • Payment processing fees

  • Workshop or labour costs

  • Administrative costs

Custom-built bikes, custom wheel builds, specially sourced products, workshop builds, and made-to-order items are non-returnable once work has commenced or supplier orders have been placed.

Returns & Refunds

Customers may return eligible unused items within 14 days of receiving the order for a refund.

Returned goods must:

  • Be unused

  • Be unassembled

  • Be unfitted

  • Be in original packaging

  • Be in resaleable condition

The following items may not be eligible for return:

  • Special-order products

  • Custom builds

  • Built wheels

  • Workshop services

  • Installed parts

  • Opened sealed items

  • Used tyres

  • Clothing showing signs of wear

  • Products damaged during fitting or use

Waller BMX reserves the right to refuse returns or reduce refund amounts where returned goods are not in original resaleable condition.

Refunds do not include original postage costs unless the return is due to a fault or an error made by Waller BMX.

Orders originally qualifying for free shipping may have the original shipping cost deducted from the refund total.

Payment Processing Fees

Refunds for cancelled or unwanted orders may be reduced to cover non-refundable payment processing charges incurred by Waller BMX through Shopify Payments, PayPal, Klarna, Stripe, or other banking providers.

Current transaction fees are approximately 1.9% + 20p but may vary depending on payment provider.

Chargebacks & Payment Disputes

Customers agree to contact Waller BMX directly to attempt resolution before initiating any payment dispute or chargeback.

Fraudulent or unjustified chargebacks may be disputed using evidence including:

  • Order confirmations

  • Supplier invoices

  • Delivery tracking

  • Chat transcripts

  • Email communication

  • Workshop records

  • Website Terms & Conditions accepted at checkout

Waller BMX reserves the right to recover costs associated with false, abusive, or fraudulent chargebacks.

Workshop, Custom Builds & Labour

Workshop labour, custom wheel builds, bike assembly, bike servicing, and fitting charges are non-refundable once work has commenced.

Where products have been:

  • Cut

  • Installed

  • Fitted

  • Modified

  • Built

  • Prepared specifically for a customer

those items may no longer be eligible for cancellation or return.

BMX Use Disclaimer

BMX riding is an inherently dangerous activity.

Customers are responsible for ensuring products are:

  • Correctly installed

  • Properly maintained

  • Suitable for intended use

Waller BMX accepts no liability for:

  • Injury

  • Damage

  • Loss

  • Product misuse

  • Incorrect installation

  • Competition use

  • Stunt riding damage

  • Lack of maintenance

Warranty

Warranty claims are handled by the original product manufacturer and are subject to the individual brand's warranty terms.

Normal wear and tear, crash damage, misuse, accidental damage, incorrect installation, modification, or poor maintenance are not covered under warranty.

Waller BMX will always assist customers with genuine warranty claims where possible but cannot guarantee claim approval from manufacturers.

International Orders & Customs Charges

Customers outside the United Kingdom are responsible for:

  • Import taxes

  • Customs duties

  • VAT

  • Handling charges

  • Customs clearance fees

If a customer refuses to pay customs charges and the order is returned to Waller BMX, any refund may be reduced by:

  • Original shipping costs

  • Return shipping charges

  • Courier fees

  • Customs handling charges

  • Payment processing fees

Abuse & Fraud Prevention

Waller BMX reserves the right to:

  • Refuse service

  • Cancel orders

  • Refuse refunds

  • Terminate communication

where abusive behaviour, threats, harassment, suspected fraud, or unreasonable conduct is identified.

Liability

To the maximum extent permitted by law, Waller BMX shall not be liable for:

  • Indirect losses

  • Loss of earnings

  • Loss of riding time

  • Travel expenses

  • Consequential damages

  • Delays outside of our control

Nothing within these Terms & Conditions affects your statutory rights under UK consumer law.

Governing Law

These Terms & Conditions are governed by English law and any disputes shall be handled exclusively by the courts of England and Wales.

Waller BMX Limited
Onboard Skatepark
Little London Road
Sheffield
S8 0UH
United Kingdom

Company Number: 10827927